Our Privacy PolicyVersion 2.0

Invenzo Labs India Private Limited (“We” and/or “Us” and/or “Company”) is an entity engaged in the business of providing platforms for unified commerce. Our platforms namely “Izoleap”, “Izowhiz” and “Izoware” are sold through a SAAS based subscription or license based engagement model to small, medium and large enterprises. These platforms are listed in our website under products section as under:

1. /products/izoleap

   This platform caters to needs of B2B customers in terms of their Branded Webstore, Product Information Management, Multi-channel Order Management, Inventory Management, Store Processing of orders, Order Routing, Synchronization with external systems, Returns Management, Payment processing and payment reconciliation, Billing and Reporting (collectively “Services”) for their end customers (“User,” “You,” and “Your”).

2. /products/izowhiz

   This platform caters to needs of B2B customers in terms of their last mile delivery, quick commerce, shipment tracking, Courier shipping, Returns management, Cash on Delivery (“COD”) reconciliation, and logistics automation (collectively “Services”) for their end customers (“User,” “You,” and “Your”).

3. /products/izoware

   This platform caters to needs of B2B customers in terms of their Purchase Order Management, Putaway processes, Picking Processes, Quality Control, Returns management, Outbound processes (collectively “Services”) for their end customers (“User,” “You,” and “Your”).

Our Company is concerned about the privacy of its users (“User(s)” and/or “You” and/or “Your”) accessing its website www.invenzolabs.com (the “Website”). We value and recognize the importance of protecting data privacy rights. For an interrupted flow of Services, the Platforms above will collect and manage information about User with his/her permission under this Privacy Policy. We are committed to protecting personal data (“Personal Data”) collected on this Platform. This Privacy Policy details how your Personal Data is collected, stored, and used by us.

Please read the Privacy Policy (“Policy”) carefully before using the Website, along with the Terms of Use (“ToU”) provided on the Website. Your use of the Website or the services provided by the Website shall signify Your acceptance of this Policy and Your agreement to be legally bound by the same.

If You do not agree with the terms of this Policy, do not use the Website or avail any of the services offered on this Website.

Policy Details

When You register with the Website, we may seek and collect certain personal information for Your use of the Website. You consent to the collection, use, and disclosure of the information in accordance with this Policy. Therefore, we request You to read this Policy carefully before using the Website.

We respect and value Your privacy and shall strive towards protecting the information that You provide. We shall keep the information provided to Us as confidential, to the extent reasonably possible. If at any time You wish to have Your information deleted, you can write to Us on info@invenzolabs.com, to the attention of our Grievance Officer, Ms. Jyothsna Iyengar

We shall do the needful within 7 (Seven) working days, but We may retain certain information for internal purposes if required under applicable law. Please note that, deletion of information may lead to deletion of Your account with the Website and Your access to certain features of the Website and products. You understand that under certain circumstances, the request for the deletion of Information can be denied.

We reserve the right to change this Policy at any time. Any changes made to this Policy shall be effective immediately following the publishing or posting of such changes through the platforms and/or our Website. It is recommended that you revisit this Privacy Policy regularly so as to be kept apprised of the updated Privacy Policy. Your continued use of the platform following changes to this Privacy Policy means you accept these changes.

We shall process and save your information in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

For the purposes of this Policy, such information that can be uniquely identified to You shall be known as personal information.

1. Personal Information or Personal Data Collection

For this Privacy Policy, Personal Data is defined as ‘any information that can be used to identify a person.’ This includes but is not limited to first and last names, Email IDs, contact numbers, and physical and billing addresses.

We collect Personal Data to provide you with a seamless browsing and user experience, to share information about your requested services and to notify you about product updates and launches.

We collect Personal Data when You:

1. Book a demo on the Platform, reach out to us through online form, on live chat, or mail us at our email address.
2. Request customer or onboarding support.
3. Post a review or any other user content on the Platform.
4. Sign up / Register: This will include the password provided by You for which We use reasonable security measures for password protection from anyone.
5. Visit our website - Your usage behaviour on the Website. This also adheres to the data we collect from unregistered users to gauge browsing habits, interest, and page views, to ensure a smooth and satisfactory Website experience. We use cookies, web beacons, tags, and scripts that collect your Personal Data to provide a personalized experience. Such data may also be shared with third parties, like Google Analytics, to measure page performance, average time spent, impressions, clicks, and the like. If you don’t wish to reveal any personal information while browsing, please disable cookies from your browser or do not visit the Website.
6. Demographic information such as postcode, address, preferences, and interests.
7. If you sign up for our services as a Delivery Partner Services(Rider), we may collect location details.
8. We also require camera access to take a snapshot as proof of delivery when you sign up for the Delivery Partner Service(Rider).
9. We might require media access to upload payment information at the time for delivery.
10. The details of the computer system or computer network that You use to visit the Website and any activities undertaken through the usage of the Website.
11. Link any third-party account to Your account.
12. Apply for a job through the Platform.
13. Access social media accounts run by us on sites like Meta, Instagram, YouTube, X, and Linkedin. We may collect e-mail of your friends/contacts that are publicly available on Your Social Networking sites including Facebook, Twitter etc. as permitted by the respective sites.
14. We select and track Your preferences to provide You with a customized Website experience, to notify You of any updated information and new developments/features and other related functions offered by the Website, to otherwise support Your relationship with Us and to prevent fraud and unlawful use.

By accepting the terms of this Policy, you understand, agree and recognize that our storage and processing of Your personal information is for a lawful purpose associated with a function or an activity of the Website. You further understand, agree and acknowledge that You may be required to provide personal information that is classified as sensitive personal information as per applicable laws for Us to provide various services. Please note that, it is entirely up to the discretion of the User to provide this personal information.

We do not sell, trade or rent Your personal information, location details , media (Images)to any third party unless We have been expressly authorized by You either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties, however this information when disclosed will be in an aggregate form and does not contain any of Your personally identifiable information.

We may disclose Your personal information solely in the legitimate conduct of the business to deliver services to meet Your demands. We may also release information when We believe, in good faith, that such release is reasonably necessary to (1) comply with legal or regulatory requirements; (2) enforce or apply terms of use of our Website; or (3) protect our rights, property or safety of the rights of others.

You may note that, we adopt reasonable security measures to protect Your password from being exposed or disclosed to anyone.

2. Usage, Information Sharing and Disclosure

We are the recipient of all the personal information and shall exercise reasonable care to keep Your personal information confidential to the maximum possible extent. We may limit disclosure of the Users’ information to our entities, joint ventures, agents, sellers or third parties for the purposes of the services provided by them or for any other marketing related activity undertaken by or on behalf of our entities and/or its joint ventures on a need-to-know basis. We shall not be liable for any unauthorized use or disclosure of the personal information by any sellers participating on our Website.

We use your Personal Data to continually provide the services requested by you and to help us support our business functions. These include customer support, API features, internal record-keeping, marketing, authentication, fraud detection and legal purposes. Few Examples include: To customize your user experience, To provide services and fulfil your requests, To share information and news about our products, services, and offers, Platform improvement.

All payments for the services availed on the Website shall be made on the secured payment gateway. We shall use necessary measures to protect the payment gateway from any unauthorized use, however, we shall not be responsible for any such use which is beyond our reasonable control.

Your Personal Data will be retained and used by us for as long as we offer our Services to you. We may also retain said information for legal purposes, to resolve disputes, and to uphold and enforce our agreements. The Company is not bound to verify the authenticity of the user. The user hereby agrees to adhere to the terms and conditions stated within this Privacy Policy.

3. Legal Compliance

This Privacy Policy is governed by the rules and laws of the Republic of India. We abide by all the applicable laws in force as well as the mandates of government agencies. We will disclose any information about You to government or law enforcement officials or private parties that We, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes, to protect the property and rights of the Company or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally fraudulent activity.

We may also provide Your information to various regulatory authorities upon any demand or request from them. We may provide your information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy of the Company.

In addition, we stringently comply with all global data protection laws to protect the integrity of the Personal Data shared by our users. These also include the data protection laws applicable to the European Union (EU) and the United Kingdom, namely the EU’s General Data Protection Regulation, the Directive on Privacy and Electronic Communications, and the UK Data Protection Act 2018, the UK General Data Protection Regulation.

4. Security

Your account information is protected by the password you create at the time of registration. Please keep this information confidential. By losing your password you risk losing control over your Personal Data. In such an event, change your password immediately and notify us at info@invenzolabs.com. You may change all your account information at any time, except the Email ID. If you wish to change your Email ID, please write to us at info@invenzolabs.com

We strive to work towards the security, integrity and privacy of Your information and to protect Your information against unauthorized disclosure, access or destruction to the extent reasonably possible by Us. Notwithstanding anything contained in this Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of Your information, if such loss, damage or misuse takes place as a result of a Force Majeure Event (as defined below). A “Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, insurrection, war, acts of government, computer hacking, software failure and storage device, computer crashes etc.

We believe in keeping data secure and to that end have implemented encryption mechanisms, access control and security and monitoring software to protect against data breaches. While we strive for the highest data security standards, no security system is impenetrable. We cannot guarantee the security of the Personal Data shared with us through our Platform.

We do not sell or rent Personal Data to any third parties. We only disclose Personal Data to third parties with your prior consent. We may share your Personal Data with the service providers and vendors related to this Platform to provide, manage, and improve our services. These may be, shipping carriers, payment gateways, financial institutions, and other partners. All such service providers are required to strictly adhere to the confidentiality restrictions stated in this Privacy Policy.

We may disclose your Personal Data with our affiliates to help them address queries and provide feedback. We may share your Personal Data in the event of a merger, acquisition, or sale where the whole or part of the Platform is transferred to another entity.

Identity theft and the fraudulent practice currently known as “phishing” is a matter of great concern. Phishing is an attempt to acquire personal/sensitive information which the legitimate organization already has. Safeguarding information to help protect You from identity theft is a top priority. We do not and will not, at any time, request Your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

5. Link to other sites

The Website and our products and applications may provide third-party advertisements and links to other websites. While visiting our website you may encounter links that redirect you to third-party sites/applications/platforms. Please be informed that you may access these links at your own risk. We are not responsible for protecting your Personal Data on said sites. We do not provide Your information to these third-party websites or advertisers. The links to other websites is operated by third parties and are not controlled by, or affiliated to, or associated with Us unless expressly specified on the Website and our products and applications. Therefore, we do not make any claims concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do We control or guarantee or endorse the accuracy, integrity, or quality of the information available on such websites. Any information provided by You to such third-party websites shall be governed in accordance with the privacy policies of the respective websites and it is strongly recommended that You review the privacy policy on any such websites prior to using such websites.

6. Changes to this Privacy Policy

We may make changes to this Privacy Policy periodically. We will notify you of the updated policy by posting it on our Website. The date of the last update will be reflected in the new update along with version control number. The changes, if any, will be in effect from the same date. By continuing to use our Platform, you agree to be bound by our Privacy Policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or have any complaints or suggestions/feedback, please reach out to us at info@invenzolabs.com