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Customer stories

The past, the present and the future

Every story here names the brand, the baseline and the measurement window. Where a number is an estimate, we say so.

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AnnachyGrocery · 4 stores

“We stopped reconciling three systems every morning. That alone gave the ops team back four hours a day.”

Priya RaghavanHead of Operations, Annachy Retail LLP
  • Legacy POS + separate WMS, stock never matched
  • One catalogue, one inventory pool across 5 channels
  • Migrated in 11 days with zero downtime

RESULTS AFTER 2 QUARTERS

Fill rate+7.2 pts
91.2% → 98.4%
RTO rate−38%
9.1% → 5.6%
Order → dispatch−79%
3h 40m → 46m
Ops hours / day−4h
12h → 8h

Measured Apr–Sep 2025 vs the six months before.

Placeholder — figures above awaiting client confirmation

All stories

Eight brands, eighteen different messes.

Sorted by how recently we measured, not by how good the number looks.

    • Grocery · 210 stores
    • izoleap
    • Izo.ai

    Killed 4 spreadsheets and a nightly reconciliation job. Price changes now land everywhere in under a minute.

    • −94%time to publish a price change
    • 5channels from one push
    • 0stock mismatches at month end
    Measured over 2 quarters
    • Quick commerce · 40 dark stores
    • izoware
    • izowhiz

    Migrated in 11 days with no downtime. Pickers now work off one queue instead of three tabs.

    • 11 daysto full migration
    • −31%picker idle time
    • 98.6%fill rate
    Measured over 2 quarters
    • Grocery · 96 stores
    • izowhiz

    Address quality checks at checkout plus rider reattempt rules did most of the work. No new headcount.

    • −38%RTO rate
    • ₹42 Lfreight saved / year
    • 2.1%final RTO
    Measured over 2 quarters
    • Electronics · D2C + marketplaces
    • Izo.ai
    • izoleap

    Natural-language search replaced a filter maze. Assisted revenue is tracked separately, not claimed as uplift.

    • 21%sessions with assistant
    • +14%AOV on assisted orders
    • 4.7shopper rating
    Measured over 2 quarters
    • Pharma · 64 stores
    • izoware

    Every strip scanned into a bin with batch and expiry. Regulator audit went from three days to an afternoon.

    • 100%batch traceability
    • −72%audit prep time
    • 0expiry write-offs in Q3
    Measured over 2 quarters
    • Apparel · 3 warehouses
    • izoware
    • izowhiz

    Allocation now picks the warehouse that can actually hit the promise, instead of the nearest one.

    • +9.4 ptson-time delivery
    • −26%split shipments
    • 3warehouses, one pool
    Measured over 2 quarters